"Where Toys From Past & Present Come Together"

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ADDITIONAL INFO:

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POLICIES
ABOUT US
SELLING TO US
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Policies and Procedures:

Privacy Policy:

The Information we Collect:

  • Name(s)

  • Address - Billing and Shipping

  • Email address(s)

  • Phone number(s)

  • Payment Information

Use of Information:



We use the information you provide about yourself when placing an order only to complete that order. We do not share or sell any of this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. We use Google Analytics to better serve our customers. Google does not use or record your personal information in any way. We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.

Pricing and availability:

Availability does change on a daily basis. Pricing does change, but we will try to limit pricing changes to once a month.  Due to the collectible nature of these items, some rare items may be priced more than common items.  

New items are always being added to our inventory.

If there is a particular item that you are interested in, and you do not see it, please check with us; we might have it on hand. We also reserve the right to limit quantities, but we try not to enforce this policy.  This will only be used in the case of rare items.  We realize that there are some items that are very desirable for collectors, however it is only fair that such items should be available to everyone.

  Payment Options:

Payment by Credit card:

We accept MasterCard, Visa, Discover, and American Express. Enjoy our secure shopping gateway that is hosted by Paypal.  The good news is you do not need a Paypal to purchase your items.  

Payment by Check or Money order:

You can also send in your payment and as soon as we receive the funds we will send your item(s).  Personal checks will require 5 to 7 days to clear, ,but sometimes may be sooner!

Money Orders and Cashier’s Checks will allow your items to ship immediately!

Shipping:

About shipping:

We offer shipping on items deliverable by ground in the continental U.S. (excluding oversized items that weigh more than 75 lbs.)

Surcharges:

Over-long or unboxed items that cannot be handled conventionally: $5.00. Note: Some items are oversized and also require special handling.

2nd day air, Next day air, and Saturday delivery charges:

Regular shipping charges apply for all expedited shipments.

  Foreign Shipping:

At this time we do not offer foreign shipping outside the 50 states and U.S. territories. However, if you are interested in placing an order, please email us and we can make the appropriate arrangements.

  Returns:

Due to the nature of our items, we do not offer any returns. However, from time to time there is a need to return an item.  100% satisfaction is our commitment to you! We do take great care to make sure that you will receive your toys in mint to near mint condition unless otherwise stated. If there is a problem with shipping and your item is damaged, all you have to do is follow the steps below:

  1. Return the item(s) in the original box with the invoice number marked on the outside.

  2. All returns must be sent prepaid -- no collect shipments will be accepted. Insure the returned part for its full value to protect yourself against loss.

  3. We strongly suggest you ship by UPS Ground Service, FedEx, or U.S. Mail. We cannot accept returns on custom or special order items.

  4. Please email us with any questions about returning a damaged item.

Selling and Trading Policies:

  1. Please e-mail buying@lostreasures.com with your complete list of items for sale. Include your name, address, phone number, and e-mail address.

  2. We will respond with our price quote for your entire collection based on the individual items. The quotes are derived from your description. Photos are highly recommended! Once the items arrive, they will be evaluated, and compared to the initial description. As long as the item(s) are in a condition that you stated we will either issue you a check ASAP, or give you a credit on your PayPal account.  We can also give you a store credit at a higher value so you can, "trade" your items for our items!  If for some reason the items you send us is less than what you described, the quote will be adjusted.

  3. If you decide to sell any or all of your items, please email us at buying@lostreasures.com as confirmation. We will honor our quotes for two full weeks!!

  4. Please pack your items in a sturdy box and use plenty of packing material. For your protection, insurance is always recommended.

  5. Please included a manifest of all your items that you are sending along with your contact information,  the original price quote from us, and your desired method of compensation

  6. We will inspect the merchandise the day that is arrives. If there are any issues we will contact you immediately. If there are no issues we will send you your payment the following day.

 

Contact us!


Should you have other questions or concerns about any of these policies, please send us an email at service@lostreasures.com.

 

 

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